Today I witnessed something so beautiful and touching I couldn’t wait to get to my laptop and share it.
Dr. Michael McFrazier, our associate provost and associate vice president for academic affairs, shared with the Prairie View family his talent for singing. I was completely blown away.
I’m a person who loves musicals because of the actor’s ability to perform not only vocally but also theatrically. Dr. McFrazier gave me everything I needed to enjoy the performance. He was entertaining and kept me interested during his entire show.
Leaving the performance I was so lifted and proud to be a Panther. I thought it was wonderful that one of our very own administrators took the time out to share something personal with us. It was obvious from listening to him that music is truly a passion of his, and I felt privileged, as well as honored to experience that with him.
The problem, however, came shortly after when I visited a campus facility.
I had one simple question to ask the receptionist, but she was so unwelcoming and unpleasant.
I literally stood there for ten minutes without a hello, smile, “hold on,” anything. I finally tried to get her attention only for her to look at me crazy and throw up a finger, meaning to wait a minute.
Excuse me? That is so rude. Yes, I understand you are “busy” helping someone else but that does not mean your customer service requirements go out of the window. I am a firm believer that if you cannot multi-task, any type of service position is not for you.
Too often, we students have to endure some pretty rude and disrespectful adults on this campus. Our questions are treated as unimportant and that is completely
unacceptable.
We are all adults, right? I understand we should respect our elders but does that excuse them from having respect for us as well?
So today has turned out to be a confusing one for me. It seems like everytime something positive happens with an administrator, staff etc. another comes out of nowhere acting out of control.
When will we get past the issues of customer service here at Prairie View?
I really wish our faculty and staff would just pick a side!
I don’t know if I want to be unhappy because of so many unfortunate mishaps or glad to be a Panther because they do such wonderful things for the students.
Hopefully, I’ll be motivated to think the latter. I want to love my school.
Whitney Harris
Editor in Chief